Cheryl Brown
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Stark Industries
Manager of Customer Experience
Providing expert guidance on marketing strategy, branding, and customer engagement. Advising startups and established firms on data-driven approaches to increase customer acquisition and retention.
Acme Co.
Manager of Customer Experience
Leading global marketing operations with a focus on digital innovation and customer-centric campaigns. Managed a multimillion-dollar budget to enhance brand positioning and expand market reach.
The Priceless Digest
Regional Director
Providing strategic leadership across multiple territories to drive growth, operational excellence, and customer satisfaction. Overseeing regional initiatives that align with corporate objectives, optimize resource allocation, and strengthen market presence through data-driven decision-making and cross-functional collaboration.
Education History
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Cornell University ILR School
Certificate, Leadership & Conflict Resolution
Returned to Cornell for a second executive certificate, this time focused on negotiation techniques, workplace mediation, and team dynamics in complex organizational environments. Developed frameworks for managing stakeholder conflict and driving alignment across distributed teams, completed shortly after starting the Manager of Customer Experience role at Stark Industries.
Activities and societies: Participated in the ILR Negotiation Roundtable, a peer practice group meeting biweekly to role-play mediation and labor-relations scenarios.
Cornell University SC Johnson College of Business
Certificate, Customer Experience Strategy
Completed an executive certificate program focused on designing and scaling customer experience strategy across B2B and B2C environments. Covered journey mapping, voice-of-customer programs, NPS benchmarking, and CX governance models. The capstone project proposed a CX operating model later adapted for use at Stark Industries.
Activities and societies: Executive Peer Cohort Program: collaborated with a cross-industry cohort of 18 professionals on a capstone CX transformation project for a simulated retail client.
American Marketing Association Institute
Professional Certificate, Digital Marketing & Brand Strategy
Studied digital marketing fundamentals, brand positioning, and integrated campaign planning. Built a full go-to-market plan for a capstone product launch, covering channel strategy, budget allocation, and performance measurement.