Stark Industries
Manager of Customer Experience
Providing expert guidance on marketing strategy, branding, and customer engagement. Advising startups and established firms on data-driven approaches to increase customer acquisition and retention.
Cheryl Brown
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Cornell University ILR School
Certificate, Leadership & Conflict Resolution
Returned to Cornell for a second executive certificate, this time focused on negotiation techniques, workplace mediation, and team dynamics in complex organizational environments. Developed frameworks for managing stakeholder conflict and driving alignment across distributed teams, completed shortly after starting the Manager of Customer Experience role at Stark Industries.
Activities and societies: Participated in the ILR Negotiation Roundtable, a peer practice group meeting biweekly to role-play mediation and labor-relations scenarios.